Patient Resources
Questions About Billing
If you have a question about a bill you received for medical services, please contact member services at your health plan. If you continue to have a question, call Emerson Health Primary Care Bedford for further assistance. Note that we may then refer you to our billing company, AdvantEdge Healthcare Solutions; the phone is 603-893-9784Â and the fax is 603-890-1236.
How to Obtain Test Results
Your provider will communicate your results to you by phone or by mail. You also can retrieve these items through this Emerson Physicians patient portal. If you have not registered to use the portal, you will need to do so.
Helpful Forms
There are a few forms you need to complete in order to receive care at Emerson Health Primary Care Bedford, beginning with contact information and your health history. Please see New Patients, where you can download those forms.
Weather Policy
If you have a scheduled appointment on a day when there is a weather emergency, a member of our office staff will call you to cancel and reschedule your appointment.
Telehealth Services
Emerson Health Primary Care Bedford is pleased to offer telehealth appointments for our patients. These virtual visits allow you to have face-to-face interactions with a provider without having to visit our office. While this can be a useful tool, please understand that some ailments or illnesses can require an in-person visit for us to effectively evaluate your condition.
Telehealth Instructions
- After scheduling a telehealth appointment with our office, please ensure that you have a computer or device with a camera and microphone, and that you can access the internet. Our telehealth provider, Doxy.me, only works on the following internet browsers: Google Chrome, Firefox and Safari. It will not work with Internet Explorer.
- A few minutes before your appointment begins, click on your provider’s name in the list below to access the Doxy.me virtual waiting room:
- You will then be prompted to enter your first and last name before clicking “Check In”.
- If necessary, click “Yes/Enable” when asked to enable your camera and microphone.
- You will then enter the virtual waiting room where the provider will join you soon.
